Refund policy
REFUND AND RETURN POLICY
Last updated: August 17, 2026
We want you to be satisfied with your Crown Mode purchase. This policy explains our return, exchange, and refund procedures.
30-DAY RETURN POLICY
You have 30 days from the date your order is delivered to request a return.
To qualify for a return, the product must be:
• In the same condition in which it was received
• Unworn and unused
• Unwashed
• Free from stains, odors, damage, or signs of wear
• Returned with its original tags and packaging
• Accompanied by a receipt or valid proof of purchase
Items that do not meet these requirements may be refused or subject to a reduction in the refunded amount, where permitted by law.
HOW TO REQUEST A RETURN
Before returning an item, email support@wearecrownmode.site with:
• Your full name
• Your order number
• The item you want to return
• The reason for the return
• Photographs, if the item is damaged, defective, or incorrect
If your return is accepted, we will provide instructions explaining where and how to return your package.
Do not send a return to our business address unless our support team specifically instructs you to do so.
Items returned without prior authorization may not be accepted.
RETURN SHIPPING COSTS
Unless an item is defective, damaged, incorrect, or otherwise covered by applicable consumer law, customers are responsible for return shipping costs.
Original shipping costs are generally non-refundable.
We recommend using a trackable shipping service. Crown Mode is not responsible for unauthorized returns or return packages lost during transportation.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order when it arrives.
If you receive an item that is damaged, defective, or different from what you ordered, contact us promptly at support@wearecrownmode.site.
Include your order number and clear photographs or videos showing the issue. Once verified, we will offer an appropriate solution, which may include a replacement, store credit, or refund.
NON-RETURNABLE ITEMS
For health, hygiene, and safety reasons, we generally cannot accept returns of:
• Underwear or lingerie from which the hygiene seal has been removed
• Swimwear from which the hygiene protection has been removed
• Earrings or pierced jewelry
• Beauty or personal-care products that have been opened or used
• Customized or personalized products
• Gift cards
• Items explicitly marked “Final Sale”
These restrictions do not limit any rights you may have when an item is defective, incorrectly described, or otherwise protected under applicable law.
SALE ITEMS
Regular discounted items may be returned if they meet the return requirements.
Items clearly identified as “Final Sale” before purchase cannot be returned unless they are defective or applicable law requires us to accept the return.
EXCHANGES
The fastest way to receive another size, color, or product is to request a return for the original item and place a separate order after the return has been approved.
If you received a damaged or incorrect item, contact us before placing another order.
EUROPEAN UNION 14-DAY CANCELLATION RIGHT
If an order is shipped to a customer in the European Union, the customer generally has the right to cancel the purchase within 14 days after receiving the goods, without providing a reason, subject to applicable exceptions.
The item must be returned in the same condition in which it was received, with its tags, original packaging, and proof of purchase.
Certain sealed hygiene products, personalized items, and other legally excluded products may not qualify after their seal has been removed.
REFUND PROCESS
After we receive and inspect your return, we will notify you whether the refund has been approved.
Approved refunds are issued to the original payment method within 10 business days.
Your bank, credit card provider, or payment processor may require additional time to post the refund to your account.
If more than 15 business days have passed since we approved your refund, contact us at support@wearecrownmode.site.
LATE OR MISSING REFUNDS
If you have not received an approved refund:
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Check your bank or payment account again.
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Contact your credit card company or payment provider.
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Contact your bank.
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Email us at support@wearecrownmode.site if the refund is still missing.
ORDER CANCELLATIONS
To request a cancellation, contact us immediately.
We will try to accommodate the request, but we cannot guarantee cancellation after an order has been processed, fulfilled, or shipped.
If the order has already shipped, you may need to follow the standard return procedure after receiving it.
CHARGEBACKS
Please contact us before opening a payment dispute or chargeback. Our support team will make a reasonable effort to resolve legitimate order, delivery, or refund problems.
CONTACT US
For questions about returns or refunds:
CROWN MODE LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States
Email: support@wearecrownmode.site
Website: https://wearecrownmode.site